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Privacy policy
Last updated [DATE: to confirm on publish]. This policy explains what personal information we collect, why we collect it, how we look after it and what your rights are.
Mon to Sat 9am to 5pm. Sun 10.30am to 4.30pm.
Who we are
Mobility Centre Midlands Ltd is a company registered in England and Wales. Company No. 09473345. Our registered office is 106 Leconfield Road, Loughborough, LE11 3SQ.
We trade from our showroom inside Dobbies, Nuneaton Road, Mancetter, Atherstone, CV9 1RF. We’re responsible for the personal information we collect about you.
If you have any questions about this policy or your information, email us at [EMAIL: to confirm] or call 01827 711600.
What we collect
When you fill in a form on our website we collect your name, phone number and email address. We also collect what your enquiry is about, any product you ask about and anything you write in your message. If you book a repair we may also collect your address and details of the product that needs looking at. [CONFIRM: repair booking form fields]
When you call, email, message us or visit the showroom we collect your contact details and anything you tell us.
When you buy from us, or we deliver or visit you at home, we collect your address. We also keep details of what you’ve bought or what we’ve worked on.
When you visit the website we may collect information about how you use it. This can include the pages you look at, the device and browser you use and your rough location. [CONFIRM: analytics tool used, for example Google Analytics]
How we use your information
We use it to reply to your enquiry and answer questions about products.
We use it to arrange deliveries, home visits, servicing and repairs.
We use it to keep records of what you’ve bought and the work we’ve done.
We use it to understand how people use our website so we can improve it.
We don’t sell your information. We won’t send you marketing unless you’ve agreed to it.
Our reasons for using it
The law says we need a reason to use your information. Ours are:
Taking steps you’ve asked for. For example answering your enquiry, delivering your order or servicing your scooter.
Our legitimate interests. Running our business and keeping our website working well.
Legal obligations. For example keeping records for tax.
Your consent. For cookies that aren’t needed for the website to work. You can withdraw consent at any time.
Who we share it with
We use a small number of trusted services to run our website:
[CONFIRM: hosting provider, Krystal per the proposal] hosts our website.
Gravity Forms handles our contact and booking forms. Your form details are stored on our website.
Google Maps shows our location on the website. Google may collect information when the map loads.
[CONFIRM: analytics and spam protection tools, if any]
[CONFIRM: if customers apply for finance, who their details are shared with]
Some of these services may store information outside the UK. Where they do they use the safeguards the law requires.
We’ll also share information if the law requires us to.
How long we keep it
We only keep your information for as long as we need it. If you get in touch and don’t buy anything we won’t keep your details longer than we need to.
If you buy from us or we service or repair something for you, we keep records. We keep them for as long as we need them for aftercare, tax and accounts. [CONFIRM: retention periods]
Cookies
Cookies are small files saved on your device when you visit a website.
Google Maps may set cookies when the map on our website loads.
WordPress may use cookies that help the website work.
[CONFIRM: analytics or other cookies used, and the cookie banner tool]
You can block or delete cookies in your browser settings. Some parts of the website may not work properly if you do.
Your rights
You have the right to ask for a copy of the information we hold about you.
You can ask us to correct anything that’s wrong, delete your information or limit how we use it.
You can object to how we use it and ask us to send your information to another organisation.
You can withdraw your consent at any time where we rely on it.
To use any of these rights, email [EMAIL: to confirm] or call 01827 711600. We’ll reply within one month.
Complaints
If you’re unhappy with how we’ve handled your information, please contact us first so we can put it right.
You can also complain to the Information Commissioner’s Office (ICO). Visit ico.org.uk or call 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.